What We Do

Counselling & Support

Our professional counselling and support services include telephone support, real-time online text counselling, video counselling, call back services, social media monitoring and moderated forums. These modalities provide an effective alternative to traditional face-to-face counselling and are proven to increase uptake and engagement, offering anonymity, immediacy and 24-hour availability.

We also specialise in creating tailored support services to meet the needs of communities and organisations.

Our Services

Our critical support services run nationally 24 hours a day, seven days a week. We provide some of Australia's most vital and trusted services, like MensLine Australia and the Suicide Call Back Service, which support tens of thousands of people in need each year.

Publically Available

Select a service to see more details. View all public services

Privately Available (Through Referral)

Select a service to see more details. View all private services.

Clinical Expertise

We have a workforce of over 65 professional psychologists, social workers and counsellors providing our vital counselling services 24 hours a day, 7 days a week. All of our counsellors are tertiary qualified in either psychology, social work or counselling and are required to have a minimum of 456 hours of post tertiary qualification counselling experience before joining.

On the Line's clinical Governance Framework ensures the delivery of high quality care and the maintenance of professional standards.


American Association of Suicidology


Currently On the Line is the only organisation in Australia to be accredited with the American Association of Suicidology.