Public Services

MensLine Australia

“I just wanted to congratulate and thank you for the wonderful job that you are doing. In recent times my wife and I have separated… I have turned to your helpline a couple of times for support and have always finished up in a better place. Keep up the great work”

- MensLine Australia caller

MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues.

MensLine Australia’s service offering includes:

  • 24/7 telephone counselling
  • Telephone call back service
  • Online counselling via online chat
  • Video counselling via Skype
  • Comprehensive website with information, resources and an online discussion forum.

While relationship problems make up almost half of the main issues discussed, men also contact MensLine Australia about issues such as loss and grief, loneliness, mental illness, and parenting concerns.

MensLine Australia is a critical asset to the Australian health and well-being landscape. On the Line is committed to developing the service to ensure all men have access to free, confidential support of exceptional quality, whenever and wherever they need it.

MensLine Australia is funded by the Australian Government.

Changing For Good

“I found the Men’s Behaviour Change program really helpful, but now that it has finished I have missed the support, I really appreciated the ongoing support offered”

- Changing For Good caller

Changing for Good is a free voluntary program for men who have completed a men's behaviour change program in the previous six months and aims to help men, stop using violence in their family and relationships.

By providing ongoing support, specialist counselling and resources, our goal is to help men make, and sustain, changes in violent or abusive behaviours, as well as attitudes that support violent behaviours.

Participants will have the support of two specialist counsellors for up to twelve months who will provide telephone counselling sessions and psychoeducation as often as needed depending on individual circumstances. Participants also receive regular newsletters and SMS messages with helpful tips, strategies and other helpful tools.

Our counsellors aim to:

  • Identify and work towards personal goals
  • Build capacity for non-violent and respectful relationships
  • Help to build upon the work started in previous men's behaviour change programs
  • Support and maintain changes
  • Keep any partners and family safe


Suicide Call Back Service

“I was in a very dark place due to complicated family matters. Towards the evening I realised that I was unsafe...I was heading towards a very scary place. I rang your service and [the counsellor] was brilliant, absolutely brilliant. He was able to calm me down, reassure me, and get me to a safer place. Thank you so much for being there for me.”

- Suicide Call Back Service caller

The Suicide Call Back Service is a 24-hour, nationwide service that provides telephone and online counselling to people 15 years and older who are affected by suicide. This includes:

  • People feeling suicidal
  • People worried about someone else at risk of suicide
  • People bereaved by suicide
  • Health professionals supporting people affected by suicide.

Immediate support is available through a 24/7 telephone counselling line, as well as up to six sessions of ongoing counselling with the same counsellor via a call back service. Clients can also access confidential online and video counselling through the Suicide Call Back Service website.

The Suicide Call Back Service provides vital counselling to thousands of Australians affected by suicide each year. On the Line is committed to delivering exceptional quality, accessible support to people at their most vulnerable. 

The Suicide Call Back Service is funded by the Australian Government.


“I want to pass on my heartfelt thank you to everyone at SuicideLine who has supported me. I feel the best I have in years. I am enjoying my day playing with my grandchildren and cooking, things I haven’t been able to do in a long time.”

- SuicideLine caller

As the only state-based telephone service in Australia dedicated to suicide prevention, SuicideLine provides vital support for thousands of Victorians each year.

SuicideLine is a 24/7 telephone counselling service offering professional support to:

  • People at risk of suicide
  • People concerned about someone else’s risk of suicide
  • People bereaved by suicide.

SuicideLine answers thousands of calls each year from people in Victoria affected by suicide. Around 85% of calls are from people at risk of suicide themselves. SuicideLine ensures these people are kept safe and supported during their time of need.

SuicideLine is funded by the Victorian Government.

Support Now

Support Now is a free telephone and video counselling service that has been established for current or past residents and community members of the Williamtown, NSW and Oakey, QLD investigation areas, who have potentially been exposed to, and have concerns about, PFAS (or Per-and poly-fluoroalkyl substances).

PFAS (or Per- and poly-fluoroalkyl substances) are a group of manufactured chemicals that have been found to have contaminated sites where there has been historic use of fire-fighting foams that contained PFAS. There is uncertainty around the effects of PFAS exposure and this may be of significant concern for many people living in affected communities.

Individuals may contact this service at any time and talk with a professional counsellor. Telephone counselling can be particularly useful when the client is socially or geographically isolated, or find it difficult to access face-to-face services in their area.

 Our aim is to provide:

  • Qualified counsellors, 24 hours a day, seven days a week to help you work through your concerns
  • Give reliable information, confidential counselling and referrals to support services.