On the Line delivers 24/7 telephone web chat and video counselling to more than 75,000 people each year

We believe everybody deserves access to quality care whenever they need it  

On the Line provides 24/7 professional telephone, video and online-chat counselling services to people when and where they need it, regardless of their geography or circumstance. We are experts in men's mental health, healthy relationships and suicide prevention.

Our services are underpinned by a robust Clinical Governance Framework that supports our professional and qualified counsellors to deliver the highest quality care.

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Counselling & Clinical Expertise

  • We have a workforce of over 65 professional psychologists, social workers and counsellors providing our vital counselling services 24 hours a day, 7 days a week
  • All of our counsellors are tertiary qualified in either psychology, social work or counselling and are required to have a minimum of 456 hours of post tertiary qualification counselling experience before joining.
  • On the Line's Clinical Governance Framework ensures the delivery of high quality clinical care and the maintenance of professional standards.

Our Partners

On the Line is a leader in providing customised counselling services that deliver quality health and wellbeing support to government, corporate, member and community organisations.

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